Customer Service Information

E: Contacting us via email: info@ipeduk.com is the quickest and most effective way to have your enquiry responded to. This is our first line of support. It provides us with a transcript of our interaction with you - an essential part of our work.

We respond to emails very quickly, typically within 48 working hours upon receipt. If you do not receive a response to your first email regarding the same issue after 5 working days, (do not worry) please resend it.

Telephone Support

View our call handling procedure to know the level of support you will receive over the phone.  You can find our telephone number in the call handling procedure document.

Complaint Resolution

In the unlikely event where you have to escalate an issue, that we have not been able to resolve through email, we will arrange for a Dedicated Regional Manager to speak with you over the phone to put things right.